Clerical Administrator
NHS AfC: Band 2
After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to “name of trust” transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Job overview
Clerical Administrator – Band 2
Location: St Helens Hospital – Urology Suite
Contract: Permanent
Hours: 30.5 hours per week
Monday – Thursday 09:00 – 3:30pm
Friday – 09:00 – 4:00pm
About the role
An exciting opportunity has arisen for a motivated and organised individual to join the Urology Unit at St Helens Hospital as a Clerical Administrator.
You will play a key role in supporting the smooth running of outpatient clinics, providing a comprehensive administrative service to the clinical team and ensuring an efficient patient experience.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
Main duties of the job
The role will involve:
- Preparing clinic paperwork and ensuring records are available for clinics
- Managing telephone enquiries, providing a professional and courteous service to patients and staff
- Filing, scanning and maintaining accurate records
- Processing incoming and outgoing post
- Providing general administrative support to the clinical team
- Supporting the day-to-day organisation of clinics and office duties
About you
We are looking for individuals who are:
- Well organised with strong administrative skills
- Confident in using IT systems and Microsoft Office
- Able to prioritise workload and work to deadlines
- Excellent communicators with a professional and empathetic approach
- Able to work both independently and as part of a team
Working for us
You will be part of a supportive team within a busy Urology service, where your contribution will directly support patient care and service delivery.
Working for our organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Detailed job description and main responsibilities
Type dictation from audio transcription of clinical correspondence and documentation.
Type discharge summaries as appropriate.
Ensure appropriate follow up arrangements/investigations are in place. Liaise with relevant Medical Secretary of Specialty accordingly.
Ensure any actions required regarding 18 week / tertiary referrals are dealt with and actioned.
Ensure all letters and discharge summaries are copied to the appropriate professionals and other agencies.
Ensure all outgoing post is sent out within 24 hours of signing. (inclusive of out of area GP letters)
Ensure all action reports are completed daily and all letters / attachments sent out the same day
Carry out all stock ordering for speciality areas and completion on SBS
Assist the Directorate in providing quality administrative support to the clinical teams.
Accurate and timely input of data onto information databases.
Filing of test results appropriately in a timely manner.
Photocopying/faxing, general housekeeping of the office environment.
Follow all Standard Operating Procedures for the area in which you work
Assist with collection of clinical data for audit and disseminate information to teams.
Attend appropriate training, meetings and education sessions at the request of manager.
Work with managers and administrative staff to review working practices, ways of working and find solutions to problems.
Work with Team Leaders/Administration Service Mangers to improve quality and range of services, with resources being managed according to agreed policies and priorities
Person specification
Our Values
Essential criteria
- We are Kind
- We are Kind
- We are Inclusive
Qualifications
Essential criteria
- Word Processing Skills
- Audio Typing Skills
- Knowledge of medical terminology
Desirable criteria
- RSA / OCR II or equivalent experience
Experience
Essential criteria
- Excellent IT skills with knowledge and experience of Microsoft office products
- Experience of office procedures
Desirable criteria
- Previous experience within the NHS
Skills
Essential criteria
- Self motivated and able to work with limited supervisions
- Able to use own initiative and manage/prioritise own workload
- Excellent communication skills
- Ability to accurately maintain computerised and manual filing/documentation system
- Ability to work as part of a team
Desirable criteria
- Knowledge of internal hospital PAS
Other
Essential criteria
- Able to work the hours and duties required by the post
- Able to adopt flexible approach when required
- Comply with Trust policies and procedures
- Understanding of confidential nature of role and awareness of Data Protection Act
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact Recruitment@merseywestlancs.nhs.uk
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab)
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.
eVisa Update
For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.
Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.
Before travelling to the UK, we advise applicants to:
- Create a UKVI account
- Link their current passport
- Access their eVisa straightaway to check all details. Incorrect information should be reported as soon as possible using the following link: https://www.gov.uk/report-error-evisa
- Understand how to generate an eVisa share code
Disclosure and Barring Service Check
If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.
If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.
Flexible Working
We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:
- All employees have the right to request flexible working from day one of employment.
- There is no limit on the number of requests they can make.
- Employees have the right to make requests, have them considered, regardless of the reason.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.
Working for Team MWL
Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.
You will be expected to undertake the Trusts’ commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.
Additional Information
Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here.
An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.
Good luck with your application. We hope to welcome you to Team MWL very soon.
Employer certification / accreditation badges
Documents to download
- Job Description (PDF, 192.7KB)
- Person Specification (PDF, 128.7KB)
- HWWB Risk ID (PDF, 232.7KB)
- Important information for candidates (PDF, 128.6KB)
- Helpful tips to complete your application form (PDF, 1.2MB)
- MWL Recruitment Journey (PDF, 884.1KB)
- Staff Benefits at MWL (PDF, 5.6MB)
Restorative Dental Technician (Digital Lead)
NHS AfC: Band 7
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£2.1 billion, 1.5 million patient contacts a year and more than 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.
We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.
Job overview
King’s College Hospital NHS Foundation Trust is seeking an experienced and motivated Highly Specialised Fixed Restorative Dental Technician (Digital Lead) to join our Dental Technology Services.
The Fixed Restorative Laboratory forms part of the Trust’s Dental Technology Service and supports complex restorative dentistry and multidisciplinary patient care. The laboratory provides advanced technical services in crown and bridge, implant-supported restorations, aesthetic restorative dentistry and digital CAD/CAM manufacturing.
A key aspect of the role will be to support and lead the continued development of digital workflows within the Fixed Restorative Laboratory, including CAD/CAM processes, service improvement, quality assurance and the evaluation and implementation of new technologies. The post holder will work collaboratively with the department’s Biomedical CAD/CAM Engineer and wider Dental Technology team to support innovation and the continued modernisation of the service.
We are looking for an individual with strong technical expertise, excellent communication and organisational skills, a commitment to quality and professional standards, and a genuine interest in helping shape the future development of digital Fixed Restorative Dental Technology at King’s College Hospital NHS Foundation Trust.
Main duties of the job
The main responsibility of the post holder is working within the multidisciplinary team supporting Restorative Dentistry, Prosthodontics and other dental specialties. The post holder will be responsible for the design and manufacture of complex fixed restorative dental devices, implant-supported restorations, digital CAD/CAM workflows and advanced manufacturing technologies.
The post holder will contribute to the timely, efficient and cost-effective management and operation of the Fixed Restorative Laboratory and ensure the provision of the highest standards of technical quality and service delivery. This person will work closely within a multidisciplinary dental team.
The post holder will demonstrate a level of competency in accordance with the departmental competency framework and will be responsible for maintaining their own professional development with support.
Working for our organisation
The Trust provides a full range of local and specialist services across its five sites. In June 2026, we launched our new strategy for 2026-31. Our vision is to transform healthcare, and we have agreed six strategic ambitions to help us improve care for patients, and the working lives of our staff.
Our six strategic ambitions are delivering high-quality patient care; creating a great place to work; leading pioneering research, innovation and education; building strong and successful partnerships; providing timely and efficient care; and ensuring long-term financial sustainability.
We have also agreed four new organisational values – Caring, Collaborative, Inclusive, Innovative – and these underpin everything we do, and how our teams interact with the patients under our care.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
Detailed job description and main responsibilities
Provide a highly specialised technical service in the design, manufacture and quality assurance of complex fixed restorative dental devices, including crown and bridge restorations, implant-supported prostheses and advanced aesthetic restorations.
Manufacture highly complex patient-specific dental devices using conventional and digital techniques, ensuring compliance with departmental protocols, professional standards and current legislation.
Lead the implementation, development and optimisation of digital workflows within the Fixed Restorative Laboratory, ensuring the safe integration of CAD/CAM technologies into routine service delivery.
Work closely with Consultants and Dental Care Professionals to interpret prescriptions and treatment plans, providing specialist technical advice regarding restoration design, materials selection and manufacturing techniques.
Monitor and adjust work priorities in conjunction with Consultants and senior colleagues to respond to changing clinical demands, ensuring agreed turnaround times and service standards are maintained.
Be accountable for own professional actions and work within the standards of proficiency, codes of conduct and professional guidelines relevant to Dental Technicians.
Apply advanced knowledge of dental anatomy, occlusion, dental materials science and digital manufacturing techniques in determining the most appropriate technical solution for individual patient prescriptions.
Be responsible for the safe use, maintenance and routine quality assurance of specialised laboratory equipment including CAD/CAM systems, laboratory scanners, milling units, furnaces, digital design software and associated manufacturing technologies.
Ensure all laboratory records, prescriptions and legal documentation relating to patient-specific dental devices are completed accurately and maintained in accordance with Trust policy, GDC standards and UK Medical Device Regulations.
Participate in cross-site working where required to support the delivery of Dental Technology Services across King’s College Hospital NHS Foundation Trust.
• Assist in the management of workload, quality assurance, stock control and the efficient day-to-day operation of the Fixed Restorative Laboratory.
Participate in audit, service evaluation and data collection to support service improvement, quality assurance and governance.
Undertake any other duties appropriate to the grade of the post as requested by the Head of Maxillofacial Services & Dental Technology.
Be responsible for the development, implementation and optimisation of digital workflows within the Fixed Restorative Laboratory, supporting service innovation and continuous improvement.
Person specification
Education and Qualifications
Essential criteria
- BSc Dental Sciences / Technology (or equivalent)
- Post graduate HND / University Professional Diploma in Maxillofacial Prosthetics and Technology (2 years)
- MPT Vocational training and/or Masters MFPR
- Membership of the I.M.P.T. Registered as an MPT with the relevant professional body (Healthcare Scientists), GDC registration
Desirable criteria
- MSc Maxillofacial Prosthetic Rehabilitation
- Advance Certificate in a Dental speciality
- Teaching Certificate / Diploma
Knowledge and Experience
Essential criteria
- Evidence of CPD
- Post graduate vocational training and work experience in a cranio-maxillofacial Unit – Hospital NHS Trust
- Experience of working in a multi-disciplinary medical-dental team environment
- Experience of the daily management of a defined work area
- Able to present information effectively, clinical and technical audit
- To be able to operate 3 D planning equipment (CMF-ProPlan Surgicase-Syntes, Mimics
Desirable criteria
- Experience in the management of the Oculoplastic patient
- Minimum of 2 years post-graduation vocational training to MSc level or equivalent
- Experience with clinical audit
Skills and Comptencies
Essential criteria
- Good oral and written communication skills
- Demonstrates a positive approach to customer care
- Able to self motivate and work on own initiative
- Able to organise and prioritise workload and work to deadlines
- Flexible approach to working practice, evidence of responding to service, education and research development needs
Desirable criteria
- Able to produce effective written reports
- Able to evaluate complex information
- Effective oral presentation skills
IMPORTANT
- Check your email account regularly as this is how we will communicate with you
- If you delete the job from any of your accounts, you may be prevented from accessing further communications
- To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
- Please provide email addresses for referees where possible
- Click here to see the range of benefits we offer
- Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
- All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
- Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.
AI tools like chatbots and virtual assistants can support you as you complete your application. For example, they can check for spelling or grammar errors, or help you to decide what to include. They shouldn’t however replace your own responses or be used to write the application for you.
Relying too much on AI can negatively impact your chances of success because automatically generated answers:
- might not be specific or relevant enough to address the criteria in the recruitment profile
- often seem generic and not personalised enough – an AI response won’t show your unique voice and perspective
- could misrepresent information about you, such as your qualifications, skills and experience
We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct.
King’s College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications
King’s Health Partners Academic Health Science Centre Website
King’s College Hospital is part of King’s Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King’s College London, and Guy’s and St Thomas’, King’s College Hospital and South London and Maudsley NHS Foundation Trusts.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Please note that the closing date is given as a guide. On occasions, we may close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.