Job description
This is a summary of what the job involves to help you decide if you are a good fit.
We are looking for a Co-Ordinator to join our team! The Co‑ordinator plays a critical role in controlling service flow and delivering fast, accurate and positive customer experiences at Pedros. This role goes beyond packing food — the Co‑ordinator owns the handover moment, ensuring orders are accurate, service is quick, and customers feel acknowledged and informed. The Co‑ordinator works at the pass and manages multiple priorities simultaneously, coordinating kitchen output, customer communication, order accuracy, and Speed of Service (SOS). They are expected to communicate confidently, act with urgency, and take initiative without waiting to be told. The Co‑ordinator contributes directly to customer satisfaction, sales performance, store efficiency, and team momentum.
What you’ll do
This is a list of tasks that you will be responsible for doing on your days at work.
- Proactively identify and resolve service or order issues
- Step in to support team members during peak periods
- Set the pace for urgency and professionalism, and consistently model brand standards in attitude, language, and appearance
- Call out order numbers clearly, manage expectations with accurate waiting times, handle queries or complaints using the LAP method, and deliver friendly farewells in line with service standards
- Maintain urgency and energy throughout the shift and move quickly to keep service flowing
- Actively drive SOS performance, follow up on slow orders, escalate timing risks early, and help reduce queues during busy periods
- Monitor the Kitchen Display System (KDS) to track orders, pack and check multiple orders simultaneously across service channels
- Ensure accuracy and completeness before handover, match orders to receipts and delivery details, prioritise urgent orders during peak times, and resolve bottlenecks quickly
- Follow all food safety and hygiene standards
- Maintain a clean and organised workstation, practice Clean as You Go principles, adhere to PPE and packaging SOPs, and report operational or safety issues promptly
- Communicate clearly and assertively with kitchen, floor staff, and managers
- Call out order updates confidently, prevent mistakes and delays through proactive communication
Requirements
This is a list of things you will need in order to be considered for this role
- Matric
- English
- Within 20km from job
- Clear criminal record
Preferences
Meeting the preferences would be a plus, but if you don’t, it won’t stop companies from considering you.
- Experience: Front of House
- Candidates between 18 and 65
Application Process
This is a list of things you will need to do when completing your application to this job.
Assessments required for application
- Customer Centric Potential Work Performance Assessment Battery
Questions required for application
- How much customer-facing experience do you have?
- Do you feel comfortable working in a fast-paced customer service environment?
- Are you comfortable working shifts including weekends public holidays and evenings?
- Do you have a valid Food Handler Certificate?
- What is the best approach to take when a customer has a complaint about their food?
Griller
Posted 11 hours ago
Job description
This is a summary of what the job involves to help you decide if you are a good fit.
We are looking for a Griller to join our team! The Griller is responsible for the preparation and cooking of the brand’s core grilled products in accordance with exact recipe, quality, and food safety standards. This role ensures that every item leaving the grill consistently meets required specifications for taste, appearance, portioning, and correct holding/serving temperature. Operating in a fast-paced kitchen environment, the Griller must demonstrate accuracy, speed, and attention to detail to support efficient service and order fulfilment. Although based in the kitchen, the Griller plays a key role in delivering an exceptional guest experience by maintaining consistent product quality and proactively communicating with the service team to ensure customer orders are completed correctly and on time. Performance in this role is measured by adherence to brand standards, food safety compliance, and the contribution made to overall guest satisfaction.
What you’ll do
This is a list of tasks that you will be responsible for doing on your days at work.
- Own product quality at the grill station, cooking items to brand standards and stopping any product not meeting requirements
- Manage multiple orders, control cook times, and ensure food goes out hot and complete
- Conduct quality checks before handover, maintain food safety practices, and complete pre-shift setup, equipment checks, and end-of-shift cleaning
- Communicate clearly with front-of-house, coordinators, and management regarding order timing, delays, shortages, or quality concerns
- Call out service risks early and confirm special requests or urgent orders for accuracy
- Set up, operate, clean, and sanitise grill equipment safely and according to guidelines
- Perform basic equipment checks, complete calibration logs, and report faults or maintenance needs promptly
- Maintain strict food safety standards, monitoring and recording product temperatures
- Ensure correct storage, labelling, and FIFO rotation of raw and cooked products
- Report any contamination or safety concerns immediately and uphold personal hygiene standards
- Monitor raw material levels, request replenishment as needed, and minimise wastage in line with store targets
- Apply FIFO rotation to reduce spoilage and record waste accurately
- Follow workplace health and safety procedures, including correct PPE use
- Report near-misses, accidents, or unsafe conditions immediately, and adhere to fire safety protocols relevant to the grill station
Requirements
This is a list of things you will need in order to be considered for this role
- Matric
- English
- Within 20km from job
- Clear criminal record
Preferences
Meeting the preferences would be a plus, but if you don’t, it won’t stop companies from considering you.
- Experience: Griller, Back of House, Cook, Kitchen Assistant, Kitchen Hand, Crew Member, Counterhand
- Candidates between 18 and 42
Application Process
This is a list of things you will need to do when completing your application to this job.
Assessments required for application
- Potential Work Performance Assessment Battery
Questions required for application
- Have you used kitchen equipment such as fryers, grills, or ovens before?
- Are you familiar with food health and safety guidelines?
- What would you do if the grill equipment is not working properly?
- Do you have a valid Food Handler Certificate?
- Are you comfortable working shifts including weekends public holidays and evenings?
Pedros Chicken
Waiter (Seasonal)
Posted 11 hours ago
Job description
This is a summary of what the job involves to help you decide if you are a good fit.
We are looking for a Waitron to join our team! The Waitron owns the guest experience from seating to farewell, ensuring every guest feels welcomed, cared for, informed, and valued throughout their visit. This role works closely with the kitchen, front-of-house, and management teams to deliver seamless service, anticipate guest needs, and take accountability for guest satisfaction. Waitrons who consistently demonstrate guest ownership, proactive communication, and leadership may be considered for expanded responsibilities and future service leadership opportunities.
What you’ll do
This is a list of tasks that you will be responsible for doing on your days at work.
- Greet and seat guests warmly, acknowledge children, assist with ordering, and confirm dietary preference
- Serve food correctly, check in with guests regularly, resolve concerns promptly, and ensure guests feel cared for from arrival to departure
- Farewell guests courteously and invite them back
- Keep tables clean, set, and ready before service
- Clear and reset tables promptly, monitor the dining area for cleanliness and safety, and manage seating or queues during peak periods
- Handle food and beverages according to hygiene standards
- Maintain personal grooming and uniform compliance
- Report any food quality concerns immediately
- Act as the link between guests, kitchen, and front-of-house to ensure accurate, timely service
- Update the team proactively on guest needs, delays, or special requests
- Anticipate service bottlenecks, communicate early, and collaborate with peers and supervisors to maintain smooth floor flow
Requirements
This is a list of things you will need in order to be considered for this role
- Matric
- English
- Within 20km from job
- Clear criminal record
Preferences
Meeting the preferences would be a plus, but if you don’t, it won’t stop companies from considering you.
- Experience: Waiter/Waitress
- Candidates between 18 and 45
Application Process
This is a list of things you will need to do when completing your application to this job.
Assessments required for application
- Customer Centric Potential Work Performance Assessment Battery
Questions required for application
- How do you handle a guest who is unsure about what to order?
- Do you have a valid Food Handler Certificate?
- What is the best approach to take when a customer has a complaint about their food?
- Are you comfortable working shifts including weekends public holidays and evenings?
- Please describe your experience in the restaurant industry as a waiter?
- Are you able to stand for long periods and work in a fast-paced restaurant environment?
Cashier (P)
Posted 11 hours ago
Job description
This is a summary of what the job involves to help you decide if you are a good fit.
We are looking for a Cashier to join our team! The Cashier is the first and last point of contact for every guest and plays a key role in setting the tone for service excellence. This role goes beyond transactions—it requires accurate order taking and payment processing, a warm and welcoming presence at the counter or drive-through, and consistent delivery of the brand’s service standards. The Cashier takes ownership of the guest experience by communicating proactively with the team and using initiative to resolve issues in the moment, directly supporting customer satisfaction, store revenue, and a positive team environment.
What you’ll do
This is a list of tasks that you will be responsible for doing on your days at work.
- Proactively identify and resolve issues, assist team members during busy periods, and consistently model brand standards in attitude, language, and appearance
- Deliver warm, friendly greetings to all customers – “Ola, welcome to Pedros – how can I make your day?”
- Process orders accurately via POS
- Handle queries and complaints professionally, upsell products and promotions, and maintain a clean, organised counter environment while ensuring speed of service
- Process cash, card, and digital payments according to procedures, issue correct change and receipts, balance tills at shift start and end, follow cash-handling and security protocols
- Maintain personal cleanliness and uniform standards, follow strict rules for nails, makeup, and hair
- Ensure hygienic handling of food and packaging, complete food safety checklists and temperature logs, and avoid cross-contamination between cash and food handling
- Communicate calmly, respectfully, and clearly in English with customers and colleagues
- Give full attention to customers, confirm orders and special requests, raise concerns constructively
- Support colleagues during peak times, and participate actively in team briefings and training
- Adhere to all store SOPs, uniform, and presentation policies
- Report maintenance, safety, or hygiene issues promptly to management
Requirements
This is a list of things you will need in order to be considered for this role
- Matric
- English
- Within 20km from job
- Clear criminal record
Preferences
Meeting the preferences would be a plus, but if you don’t, it won’t stop companies from considering you.
- Experience: Cashier
- Candidates between 18 and 40
Application Process
This is a list of things you will need to do when completing your application to this job.
Assessments required for application
- Customer Centric Potential Work Performance Assessment Battery
Questions required for application
- Have you used a cash register or computer-based point of sale (POS) system before?
- If the register runs out of receipt paper, what should you do?
- Can you accurately ring up orders and handle different types of payments, like cash, debit cards, and credit cards?
- How do you prioritise tasks when the checkout area is busy?
- How do you help customers with orders, both in person and on the phone?
- Do you have a valid Food Handler Certificate?
- Explain your cashier experience and, if applicable, the type of POS system you have used (cash register, computer-based POS, manual system, or specific software).
Pedros Chicken
Waiter (Seasonal)
Posted 11 hours ago
Job description
This is a summary of what the job involves to help you decide if you are a good fit.
We are looking for a Waitron to join our team! The Waitron owns the guest experience from seating to farewell, ensuring every guest feels welcomed, cared for, informed, and valued throughout their visit. This role works closely with the kitchen, front-of-house, and management teams to deliver seamless service, anticipate guest needs, and take accountability for guest satisfaction. Waitrons who consistently demonstrate guest ownership, proactive communication, and leadership may be considered for expanded responsibilities and future service leadership opportunities.
What you’ll do
This is a list of tasks that you will be responsible for doing on your days at work.
- Greet and seat guests warmly, acknowledge children, assist with ordering, and confirm dietary preference
- Serve food correctly, check in with guests regularly, resolve concerns promptly, and ensure guests feel cared for from arrival to departure
- Farewell guests courteously and invite them back
- Keep tables clean, set, and ready before service
- Clear and reset tables promptly, monitor the dining area for cleanliness and safety, and manage seating or queues during peak periods
- Handle food and beverages according to hygiene standards
- Maintain personal grooming and uniform compliance
- Report any food quality concerns immediately
- Act as the link between guests, kitchen, and front-of-house to ensure accurate, timely service
- Update the team proactively on guest needs, delays, or special requests
- Anticipate service bottlenecks, communicate early, and collaborate with peers and supervisors to maintain smooth floor flow
Requirements
This is a list of things you will need in order to be considered for this role
- Matric
- English
- Within 20km from job
- Clear criminal record
Preferences
Meeting the preferences would be a plus, but if you don’t, it won’t stop companies from considering you.
- Experience: Waiter/Waitress
- Candidates between 18 and 40
Application Process
This is a list of things you will need to do when completing your application to this job.
Assessments required for application
- Customer Centric Potential Work Performance Assessment Battery
Questions required for application
- How do you handle a guest who is unsure about what to order?
- Do you have a valid Food Handler Certificate?
- What is the best approach to take when a customer has a complaint about their food?
- Are you comfortable working shifts including weekends public holidays and evenings?
- Please describe your experience in the restaurant industry as a waiter?
- Are you able to stand for long periods and work in a fast-paced restaurant environment?