Retail Salesperson
Waterkloof Glen, Gauteng
8 hours per day
Salary: TBC
Permanent – Full-Time
Work schedule: Shifts
Start date: ASAP
Job description
This is a summary of what the job involves to help you decide if you are a good fit.
We are looking for a customer-focused Eyewear Consultant to provide professional and friendly service to customers visiting our optical retail stores. The successful applicant will assist customers in selecting suitable eyewear frames and lenses based on their visual needs, lifestyle and prescription while supporting store sales targets and delivering an excellent customer experience. The role also involves processing customer orders, coordinating collections and follow-ups, maintaining accurate records, handling payments and administrative tasks, and keeping the store clean and well organised. The Eyewear Consultant will work closely with the store team and optometrists to maintain service standards and support the overall success of the business.
What you’ll do
This is a list of tasks that you will be responsible for doing on your days at work.
Customer Service and Experience
- Welcome customers and provide friendly and professional service throughout their store visit.
- Respond to customer enquiries and emails promptly and professionally.
- Explain available products and services clearly and assist customers with appropriate referrals and reviews.
- Conduct customer recall calls and follow up on spectacle adjustments and customer satisfaction.
- Contact customers regarding outstanding collections and arrange suitable collection appointments.
- Escalate complex customer concerns promptly through the appropriate management and customer care channels.
Eyewear Sales and Product Advice
- Assist customers in selecting suitable eyewear frames and lenses according to their needs and prescriptions.
- Prepare quotations and support sales transactions to achieve individual and store sales targets.
- Promote relevant products and services in line with customer needs and store procedures.
- Work collaboratively with colleagues and optometrists while respecting the distinction between retail responsibilities and clinical decisions.
Order Processing and Laboratory Coordination
- Process customer orders and verify that previous orders have been correctly invoiced and submitted.
- Follow up on outstanding orders and communicate delays or collection arrangements to customers.
- Receive laboratory deliveries and ensure completed orders are allocated to the correct customers.
- Prepare and package jobs for dispatch to the laboratory when required.
- Ensure customer records and supporting documentation are complete and uploaded for invoicing.
Customer Records and Appointment Administration
- Maintain accurate customer records and ensure all required information is captured in the relevant systems.
- Ensure customer appointments and records are correctly recorded and linked in the appropriate systems.
- Prepare collection trays and appointment materials for the following day.
- Maintain accurate administrative records to support efficient store operations and customer service.
Medical Aid and Financial Administration
- Verify medical aid payments and assist with related administrative processes.
- Complete daily operational checks and maintain accurate daybooks and financial control records.
- Perform cash-up procedures in accordance with established store policies.
- Ensure daily banking is completed accurately and within the required timeframes.
- Support the accurate processing and reconciliation of transactions and related documentation.
Stock Control and Store Maintenance
- Maintain store cleanliness and follow the prescribed cleaning roster.
- Monitor stock levels and assist with stock takes and the preparation of stock requisitions.
- Ensure customer orders, laboratory deliveries and collection items are handled and stored appropriately.
- Support the maintenance of an organised and professional store environment.
Operational Performance and Reporting
- Monitor performance against relevant key performance indicators and assist with required reporting.
- Communicate daily achievements, operational challenges and unresolved customer issues to the Team Leader.
- Identify and report outstanding tasks or operational concerns that may affect customer service or store performance.
- Complete assigned duties in accordance with store procedures and operational requirements.
Teamwork, Training and Community Engagement
- Work collaboratively with colleagues and optometrists to support effective store operations and a positive customer experience.
- Follow the approved work roster and attend scheduled training sessions and performance reviews.
- Participate in community engagement initiatives and other approved activities that support store performance and customer relationships.
- – Follow company policies, procedures and professional standards while carrying out assigned responsibilities.
Requirements
This is a list of things you will need in order to be considered for this role
- Matric
- Experience: Retail Sales Assistant, Retail Salesperson, Sales Assistant, Sales Consultant, Salesperson, Sales Agent, Sales Associate, Sales Representative
- English
- Within 40km from job
- Clear criminal record
Application Process
This is a list of things you will need to do when completing your application to this job.
Assessments required for application
- Customer Centric Potential Work Performance Assessment Battery
Questions required for application
- Please explain your previous work experience. What work have you done, and what did you do in your job? If you have not worked before, please explain any tasks or responsibilities you have done.
- In which area do you currently live? (Please be specific in providing the suburb, district or city)
- A customer is unhappy because their eyewear order has been delayed. What should you do first?
- What should you do when a customer needs advice about a clinical or prescription-related matter that falls outside your retail responsibilities?
- Do you have previous sales or retail experience?
- How much experience do you have working in the optical or eyewear retail industry?
Retail Salesperson
Kathu, Northern Cape
8 hours per day
Salary: TBC
Permanent – Full-Time
Work schedule: Shifts
Start date: ASAP
Job description
This is a summary of what the job involves to help you decide if you are a good fit.
We are looking for a customer-focused Eyewear Consultant to provide professional and friendly service to customers visiting our optical retail stores. The successful applicant will assist customers in selecting suitable eyewear frames and lenses based on their visual needs, lifestyle and prescription while supporting store sales targets and delivering an excellent customer experience. The role also involves processing customer orders, coordinating collections and follow-ups, maintaining accurate records, handling payments and administrative tasks, and keeping the store clean and well organised. The Eyewear Consultant will work closely with the store team and optometrists to maintain service standards and support the overall success of the business.
What you’ll do
This is a list of tasks that you will be responsible for doing on your days at work.
Customer Service and Experience
- Welcome customers and provide friendly and professional service throughout their store visit.
- Respond to customer enquiries and emails promptly and professionally.
- Explain available products and services clearly and assist customers with appropriate referrals and reviews.
- Conduct customer recall calls and follow up on spectacle adjustments and customer satisfaction.
- Contact customers regarding outstanding collections and arrange suitable collection appointments.
- Escalate complex customer concerns promptly through the appropriate management and customer care channels.
Eyewear Sales and Product Advice
- Assist customers in selecting suitable eyewear frames and lenses according to their needs and prescriptions.
- Prepare quotations and support sales transactions to achieve individual and store sales targets.
- Promote relevant products and services in line with customer needs and store procedures.
- Work collaboratively with colleagues and optometrists while respecting the distinction between retail responsibilities and clinical decisions.
Order Processing and Laboratory Coordination
- Process customer orders and verify that previous orders have been correctly invoiced and submitted.
- Follow up on outstanding orders and communicate delays or collection arrangements to customers.
- Receive laboratory deliveries and ensure completed orders are allocated to the correct customers.
- Prepare and package jobs for dispatch to the laboratory when required.
- Ensure customer records and supporting documentation are complete and uploaded for invoicing.
Customer Records and Appointment Administration
- Maintain accurate customer records and ensure all required information is captured in the relevant systems.
- Ensure customer appointments and records are correctly recorded and linked in the appropriate systems.
- Prepare collection trays and appointment materials for the following day.
- Maintain accurate administrative records to support efficient store operations and customer service.
Medical Aid and Financial Administration
- Verify medical aid payments and assist with related administrative processes.
- Complete daily operational checks and maintain accurate daybooks and financial control records.
- Perform cash-up procedures in accordance with established store policies.
- Ensure daily banking is completed accurately and within the required timeframes.
- Support the accurate processing and reconciliation of transactions and related documentation.
Stock Control and Store Maintenance
- Maintain store cleanliness and follow the prescribed cleaning roster.
- Monitor stock levels and assist with stock takes and the preparation of stock requisitions.
- Ensure customer orders, laboratory deliveries and collection items are handled and stored appropriately.
- Support the maintenance of an organised and professional store environment.
Operational Performance and Reporting
- Monitor performance against relevant key performance indicators and assist with required reporting.
- Communicate daily achievements, operational challenges and unresolved customer issues to the Team Leader.
- Identify and report outstanding tasks or operational concerns that may affect customer service or store performance.
- Complete assigned duties in accordance with store procedures and operational requirements.
Teamwork, Training and Community Engagement
- Work collaboratively with colleagues and optometrists to support effective store operations and a positive customer experience.
- Follow the approved work roster and attend scheduled training sessions and performance reviews.
- Participate in community engagement initiatives and other approved activities that support store performance and customer relationships.
- – Follow company policies, procedures and professional standards while carrying out assigned responsibilities.
Requirements
This is a list of things you will need in order to be considered for this role
- Matric
- Experience: Retail Sales Assistant, Retail Salesperson, Sales Assistant, Sales Consultant, Salesperson, Sales Agent, Sales Associate, Sales Representative
- English
- Within 40km from job
- Clear criminal record
Application Process
This is a list of things you will need to do when completing your application to this job.
Assessments required for application
- Customer Centric Potential Work Performance Assessment Battery
Questions required for application
- Please explain your previous work experience. What work have you done, and what did you do in your job? If you have not worked before, please explain any tasks or responsibilities you have done.
- In which area do you currently live? (Please be specific in providing the suburb, district or city)
- A customer is unhappy because their eyewear order has been delayed. What should you do first?
- What should you do when a customer needs advice about a clinical or prescription-related matter that falls outside your retail responsibilities?
- Do you have previous sales or retail experience?
- How much experience do you have working in the optical or eyewear retail industry?