Senior Operations Engineer – Java Applications (Retail Sales Services) (Contract) – Gauteng/Hybrid – ISB5302847
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Senior Operations Engineer – Java Applications (Retail Sales Services) (Contract) – Gauteng/Hybrid – ISB5302847
iSanqa ResourcingView all jobs
- Midrand, Johannesburg
- Permanent
- Full-time
- Java Application Support & L2 Troubleshooting: 5 10+ years of enterprise application support experience with deep proficiency in Java application architectures, JVM monitoring, log analysis, exception handling, and stack trace interpretation.
- Observability & Transaction Tracing: Hands-on operational mastery using Grafana for health dashboards and Loki for log querying, exception handling, and transaction tracing across distributed microservices.
- APIs & Integration Diagnostics: Proven capability to troubleshoot REST APIs, validate JSON payloads, diagnose web service failures, and manage message reconciliation and retry mechanisms.
Position Details:
- Contract Dates: 01-10-2026 to 31-12-2029
- Location: Midrand / Menlyn / Rosslyn / Home Office Rotation
- Level: Senior (6-8 years related experience)
Qualifications & Experience:
- IT Degree or Diploma (or equivalent professional working experience).
- Minimum of 5 to 10+ years of dedicated application support experience in enterprise environments.
- Proven track record supporting Java applications, production systems, integration pipelines, SQL databases, and monitoring platforms (Grafana/Loki).
- ITIL Foundation or related IT Service Management certifications are highly advantageous.
- Domain experience in automotive retail, dealer management systems (DMS), or financial services/leasing is advantageous.
Essential Skills & Technologies: Application Support & Root Cause Analysis:
- Deep Java enterprise application support: JVM monitoring, log analysis, exception handling, and stack trace interpretation.
- Level 2 operational support, incident investigation, and end-to-end production issue resolution.
- Behavioral Competencies: Analytical troubleshooting, customer support, structured communication, service ownership, and cross-functional collaboration.
APIs, Integration & Infrastructure:
- REST API troubleshooting, JSON payload analysis/validation, and web service diagnostics.
- Integration monitoring, message processing, reconciliation, and retry management.
- SQL querying, database validation, networking fundamentals (DNS, HTTPS, Firewalls, Load Balancers), and authentication technologies (SSO, LDAP, Active Directory).
Monitoring & ITIL Governance:
- Grafana dashboard monitoring, Loki log querying, service health tracking, SLA analysis, and transaction tracing.
- IT Service Management: Incident, Problem, Change, Major Incident, and Escalation Management following ITIL principles.
Advantageous Skills:
- Automotive & Business Knowledge: Vehicle sales processes, pricing/offer workflows, contract generation, finance/leasing awareness, and dealership operations.
- Technical & Coding Acumen: HTML, CSS, JavaScript, Java application architecture, CI/CD pipelines, and the ability to perform code debugging/fixes for application issues.
- Advanced Capabilities: Advanced SQL analysis, middleware administration, API Gateways, cloud platforms (Azure, AWS, GCP), Kubernetes awareness, and automation scripting.
- Governance & Quality: ITIL v4 Foundation Certification, KPI reporting, risk, and audit awareness.
Key Responsibilities:
- Platform Support & Monitoring: Provide Level 2 operational support for the Offering and Contracting platform; monitor application health using Grafana and Loki while tracking SLAs and transaction traces.
- Incident & Problem Resolution: Investigate and resolve production incidents, analyze logs, troubleshoot front-end, back-end, and integration failures, and document initial root cause analysis findings.
- User & Business Support: Support dealership and business users with issues relating to offer generation, finance agreements, and vehicle contracts.
- L3 Coordination & Code Fixes: Coordinate actively with Level 3 teams for development and infrastructure escalations (with code debugging and code fixes being advantageous).
- Operational Excellence & SOPs: Support releases, deployments, and production changes; maintain standard operating procedures, runbooks, and system documentation to reduce recurring incidents.
Eligibility & Legal
- Citizenship: South African citizens and residents are preferred.
- Work Permits: Candidates with valid work permits will be considered.
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